Shipping policy
We proudly ship Australia-wide and aim to deliver a smooth and reliable experience from checkout to arrival.
Processing Times
All orders are packed and dispatched within 1–2 business days.
During peak periods or sales, dispatch may take an additional day.
Shipping Within Australia
We offer:
Standard Shipping (Australia Post): approx. 3–8 business days
Express Shipping (Australia Post): approx. 1–3 business days
Shipping rates are calculated at checkout based on a flat rate.
Order Tracking
Once your order is dispatched, you’ll receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.
Delivery Delays
Delivery times may vary due to:
Weather disruptions
Public holidays
Peak season delays
Local postal issues
While these delays are outside our control, we are always here to help if you need support.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If an incorrect address is provided and the parcel is returned to us, we can reship it at the customer’s cost.
Lost or Missing Parcels
If your parcel seems lost, contact us at hello@berniesboutique.com.au and we will open an investigation with Australia Post.
Orders marked “Delivered” by Australia Post may not be eligible for replacement.
Damaged Parcels
If your parcel arrives damaged, please email photos and your order number to hello@berniesboutique.com.au within 48 hours of delivery.
We will work with you to resolve the issue quickly.